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Nondiscrimination Notice and Language Assistance Services

Phoenix Health Plans, Inc., complies with applicable Federal civil rights laws and does not discriminate on the basis of race, national origin, age, disability, or sex. Phoenix Health Plans, Inc., does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Phoenix Health Plans, Inc.:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (Large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact Member Services.

If you believe that Phoenix Health Plans has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance directly with the plan at:

Phoenix Health Plan
Appeals and Grievances
7878 N 16th St., Ste. 105
Phoenix AZ, 85202

You can also flie a grievance with Michael Leoz, Regional Manager, Office for Civil Rights, U.S. Department of Health and Human Services, by mail:

Michael Leoz
Office for Civil Rights
U.S. Department of Health and Human Services
90-7ths St., Ste. 4-100
San Francisco, CA 94103


You may reach Michael Leoz by phone at (800) 368-1019, TDD (800) 537-7697. His fax number is (202) 619-3818. He can be reached by email at ocrmail@hhs.gov.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available online here or by mail:

U.S. Department of Health and Human Services
20 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201

You can file a civil right complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, by calling (800) 368-1019 or TDD (800) 537-7697.

Click here to view complaint forms.

ATTENTION: If you speak one of the laguages below, language assistance services, free of charge, are available to you. Call 1-800-747-7997 (TTY: 711).

CLICK HERE FOR LANGUAGE ASSISTANCE SERVICES INFORMATION

Spanish

ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-747-7997 (TTY: 711).

Navajo

Díí baa akó nínízin: Díí saad bee yáníłti’ go Diné Bizaad, saad bee áká’ánída’áwo’éͅéͅ’, t’áá jiik’eh, éí ná hólóͅ, kojiͅ’ hódíílnih 1-800-747-7997 (TTY: 711).

Chinese

注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 1-800-747-7997 (TTY: 711)。

Vietnamese

CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-800-747-7997 (TTY: 711).

Arabic

ملحوظة:  إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان.  اتصل برقم . 1-800-747-7997 (رقم هاتف الصم والبكم: 711).

Tagalog

PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-800-747-7997 (TTY: 711).

Korean

주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-800-747-7997 (TTY: 711)번으로 전화해 주십시오.

French

ATTENTION : Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 1-800-747-7997 (ATS: 711).

German

ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-800-747-7997 (TTY: 711).

Italian

ATTENZIONE:  In caso la lingua parlata sia l'italiano, sono disponibili servizi di assistenza linguistica gratuiti.  Chiamare il numero 1-800-747-7997 (TTY: 711).

Russian

ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-800-747-7997 (телетайп: 711).

Japanese

注意事項:日本語を話される場合、無料の言語支援をご利用いただけます。1-800-747-7997 (TTY: 711) まで、お電話にてご連絡ください。

Farsi

توجه: اگر به زبان فارسی گفتگو می کنید، تسهیلات زبانی بصورت رایگان برای شما فراهم می باشد. با 1-008-747-7997 (TTY: 711) تماس بگیرید.

Assyrian

ܙܘܼܗܵܪܵܐ: ܐܸܢ ܐܲܚܬܘܿܢ ܟܹܐ ܗܲܡܙܸܡܝܼܬܘܿܢ ܠܸܫܵܢܵܐ ܐܵܬܘܿܪܵܝܵܐ، ܡܵܨܝܼܬܘܿܢ ܕܩܲܒܠܝܼܬܘܿܢ ܚܸܠܡܲܬܹܐ ܕܗܲܝܲܪܬܵܐ ܒܠܸܫܵܢܵܐ ܡܲܓܵܢܵܐܝܼܬ. ܩܪܘܿܢ ܥܲܠ ܡܸܢܝܵܢܵܐ 1-008-747-7997 (TTY: 711)

Serbo-Croatian

OBAVJEŠTENJE: Ako govorite srpsko-hrvatski, usluge jezičke pomoći dostupne su vam besplatno. Nazovite 1-800-747-7997 (TTY- Telefon za osobe sa oštećenim govorom ili sluhom: 711).

Thai

เรียน: ถ้าคุณพูดภาษาไทยคุณสามารถใช้บริการช่วยเหลือทางภาษาได้ฟรี โทร 1-800-747-7997 (TTY: 711).

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